Refund Policy

At SteadyStep, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Period
You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Insoles that have been worn, used, or trimmed.

• Products returned without original packaging.

• Items damaged due to misuse or normal wear and tear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the item to assist with the claim.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

 Refunds will be processed to your original payment method.

 Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

 Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

 We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We offer replacements or exchanges for defective or incorrectly supplied products, subject to stock availability. Contact Us If you have any questions regarding returns or refunds, please contact us:

Steady Step

Email: support@steadystep.co.uk

Website: steadystep.co.uk